Sales Associate
Gucci
Sales Associate
Role Mission
To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador” the philosophy and the culture of the Brand
Key Accountabilities
Serve customers accordingly with Gucci selling ceremony
Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage
Guarantee cross and up-selling for all product categories
Discuss with clients and give advices on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
Build and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease
Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones
Ensure the achievement of individual and Store goals, enhancing and developing the business
Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
Contribute to manage the visual display of the products in accordance with Gucci visual standards
Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures
Ensure the products replenishment and physical inventory of merchandise
Follow Company grooming, accordingly with Gucci standards and policies
Key Requirements
Proven experience in a similar role within fashion retail companies
Proven ability to drive and exceed individual and store result
Deep passion for fashion and luxury
Excellent commercial awareness and customers attitude
High flexibility and ability to adapt to different customers
Team-player mentality
Strong communication skills
Ability to work in a fast moving and dynamic environment
Luxury product knowledge
Fluent in English and Chinese
Primary Location Europe-Italy-Toscana-Florence
Location Details FIRENZE DUOMO STORE
Start Date 03/2015
Job Type Temporary / Limited term
Schedule Full-time
Job Retail stores
Organization GUCCI
