Gucci – Online Sales Associate – Chinese (Mandarin) Mother Tongue
Gucci
Online Sales Associate – Chinese (Mandarin) Mother Tongue
Role Mission
The eCommerce Online Sales Associate is accountable for providing the highest level of client care. This individual will handle all aspects of order management with a focus on providing sales and customer service to clients via phone and email. They will have an ease of conversation building relationships and connecting with others. The client service team is an in-house diminutive call center and the team works together closely therefore collaboration is a key part of the team’s success.
Key Accountabilities
Maximize online sales and repeat customers through phone/email communication
Provide exceptional online customer service support
Manage verification of orders for fraud and ensure timely fulfillment
Resolve order-related issues by liaising between client and internal/external groups (warehouse/UPS/repairs)
nitiate and follow-up with charge sends
Answer product related and general inquiries
Keep current with product information and attend pre-season product training meetings
Assist with various operational and administrative tasks
Support QA and share product and website related client feedback
Contact clients for credit card declines and ensure daily sales goals are met
Identify opportunities seek new initiatives and participate in the development of functional and service enhancements in order to maximize sales
Job Requirement
Chinese (Mandarin) mother tongue
Fluent in English
Intermediate in Italian
Ability to work a flexible retail schedule: including some Saturdays and key event days
Luxury eCommerce sales and customer service experience
Outstanding luxury selling behaviors listening and responding to customer needs to deliver service
Detail oriented with a pleasing personality; demonstrate an energetic and positive attitude
Interest and experience in high-end luxury fashion
Client centric mentality
Drives to meet and exceed sales goals and customer expectations
Ability to build relationships connect with others solve problems and impact and influence others
Resourceful and creative problem solver
Computer proficient (Microsoft Suite)
Ability to prioritize and multi-task in a dynamic environment
Internet savvy
Primary Location Europe-Italy-Toscana-Florence
Location Details Florence
Start Date As soon as possible
Job Type Permanent
Schedule Full-time
Job E-business / Digital
Organization GUCCI
Job Number: 0008PF
